You will find the answers to some frequently asked questions below. If the question and answer you are looking for is not below, please contact:

Friday and Saturday Opening Times: 10:00 – 17:00

Group Tickets: For groups of ten or more, a discount is available. Please email for further details.

Carer tickets: For visitors with a full-time carer, an application for one free admission ticket can be submitted. This concession is only available in advance. Please email: with a copy of your supporting documentation.  All applications must be received no less than seven days prior to THE Genealogy Show.

Catering: All catering is provided by the venue. Whether you are looking for breakfast, lunch, dinner or snacks there is plenty of choice. For further details click here.

Parking: Parking is not included in THE Genealogy Show admission ticket price.  There are 16,500 parking spaces at the NEC and they offer a variety of parking options including standard, express and disabled parking. Pre-paid parking is highly recommended and there are online offers you can take advantage of, which can save you time and money on the day. For full details you can click here

Free shuttle buses run continuously around the NEC site and car parks during exhibitions, usually starting one hour before and finishing one hour after the exhibition. You’ll find operating times listed on all the bus stops. If you’d rather walk from the car park, simply follow the finger post signage.

NEC Facilities: You’ll find portable cash dispensers (withdrawal fees apply) around the venue. (Free NatWest and HSBC ATMs can be found at the train station). The NEC has plenty of toilets. You can also access cloakrooms, phone charging points, pay phones (charges may apply for these facilities) and post boxes.

Wifi: The NEC offers free wifi to visitors.

Disabled Visitors: The NEC aims to be fully accessible and user-friendly for disabled visitors. An overview is below, for full details, please visit the NEC website

Please note, you should bring your Blue Badge with you, even if you are arriving by taxi or private coach.

Mobility: Wheelchairs – available free of charge for blue badge holders and £5 for all other visitors. The number of wheelchairs available is limited, so if you’ve got your own, please bring it with you.

Scooters – £15 per hire for all visitors.

The NEC strongly advise visitors to pre-book equipment to avoid disappointment. They operate a telephone booking line Monday to Friday 09:00 – 16:00 on 0121 780 4141 (Option 2 and then Option 7), or alternatively you can email them at

All pre-bookings will be held until 11:00 on the day booked for, unless otherwise advised.

For any visitors who have not pre-booked equipment and arrive on the day, any remaining stock will be issued on a first-come, first-served basis. As collection location varies from show to show, please check the collection point when making a booking.

Please note: Mobility equipment hire is only available during show opening times and the NEC only accepts payment by card for any equipment hired.

Dogs: No entry permitted to dogs. However, Guide dogs/Assistance dogs are welcome at the NEC.

You can also visit the NEC’s FAQ’s page for further information by clicking here.